Returns & Refunds
RETURNS & EXCHANGES
What is your cancellation policy?
You can request to cancel your order at any time within the first 24 hours of your order. After the first 24 hours, your order has probably shipped unless it is a World of Wall Art canvas product which is almost always printed at the time your order is received.
How do I go about returning an item?
- E-mail us for a request for return along with the following items:
- Order number
- Reason for Return
- Photos of the Item and the Box
- Return or Exchange preferred (if exchange which item and size)
- You will be assisted as soon as we notified and the return label will be sent via email.
What is your return policy?
Not satisfied with size or design? Wise Finds Smart Buys Marketplace shops will refund your purchase in any case you are unhappy. A refund will be given within 30 days of receiving (as indicated by the tracking number) to the original credit card used for the purchase or in the form of store credit.**
**NOTE: A restocking fee of 20% per item is applied for all returned packages. We do not accept returns if the item(s) are not in their original box or that the items have been damaged by the customer. Please note that shipping cost is non-refundable, except in cases where we have made a shipping error.
How can I get a refund if I don’t like my canvas?
In the case of canvas wall art items, due to the custom nature of our products, all requests for refunds will be processed minus a 20% restocking fee.
No exchanges or refunds will be accepted after 30 days from the ship date.
What should I do if I want to return my canvas because the color doesn’t look like what’s on the website?
Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork. We can exchange to a different design or refer to our refund policy.
When will I be refunded for my return?
Your refund will be processed once your return has been received in good condition.
What should I do if the product I received is damaged or not in perfect condition?
For isolated cases which are often the consequences of a shipping mishandling, where a product arrived with damages such as looseness, indentations, and creases, feel free to reach out to us by emailing wisefinds.store along with the photos of the damaged artwork and the box. We will be glad to ship you a replacement right away at no additional cost.
What should I do if I ordered the right size and image but what arrived was wrong?
If you receive the wrong image or incorrect size, please let us know by emailing us at wisefinds.store, with pictures of the artwork you received AND the box. We will process a replacement order as soon as we are notified.