Questions About Our Products (FAQ)
Do you ship orders globally?
Yes, we proudly serve customers from all parts of the world! Please ensure that your address details are entered correctly at the checkout.
How long will my order take to arrive?
Depending on your location, your order should arrive within 10 - 20 days after the dispatch date, but in some cases, it may take up to 30 days. During busy times the processing time can take up to 5 days due to the high volumes, although they are usually processed within 1-3 days. This longer time frame allows us to offer free shipping for many of our products, along with incredibly competitive prices for the products themselves.
Am I able to track my order?
If your order is eligible for order tracking, you will receive the appropriate details in your order confirmation email.
Please note that once the package has been passed on to your local postal service, any missing or wrongly delivered packages are no longer our responsibility if the tracking says the package has been delivered to your delivery address. We recommend you contact your local delivery service and they will take it from there
Do you ship all of the products within my order at the same time?
Depending on the size of your order, we may ship your products in smaller groups. This will allow you to receive them as quickly as possible, while also avoiding the costs of shipping large orders.
Where is my order being shipped from?
The products we offer are sourced from all over the world. This allows us to offer you great prices while ensuring the highest level of quality.
Do you offer exchanges and refunds?
Yes, we offer both exchanges and refunds within 30 days. Please read our Refund Policy for further details.
Is all of my personal data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify or PayPal (depending on your selected payment method), which are two of the largest, safest and most trusted brands in eCommerce.
Why are some of your products FREE?
Because we appreciate your business! We occasionally offer free products to surprise and delight our wonderful community of customers around the world. All we ask is that you pay for shipping – that's it!
I have a question about a specific product.
We try to answer all questions about a specific product or Marketplace Shop on the product page itself.
If you have any other questions, please visit our Contact Us page and ask us. Our goal is to always make your Wise Finds Smart Buys shopping experience as pleasant and easy as possible.